Complaints

These pages have information about how to complain to the ϲͼ, with links to the ϲͼ’s Complaints Framework, the ϲͼ’s regulator Ofcom and regular reports about complaints.

If you would like to understand how we collect and use personal data, please refer to our privacy notice.

Watch our short film to learn more about how the ϲͼ responds to your feedback.

These are recent public responses we have made to issues of wide audience concern which have either generated significant numbers of complaints or raised significant issues (we do not respond publicly to all complaints we reply to).

How to make a complaint

Phone

Record your complaint 24 hours a day:

03700 100 222*

03700 100 212* (textphone)

(*charged as geographic numbers)

Post

ϲͼ Complaints
PO Box 1922,
Darlington,
DL3 0UR.