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Guidance: Links and feeds

Editorial Guidelines issues

This guidance note relates to the following Editorial Guidelines: 

Key points 

  • All links on the ϲͼ Public Service site or on the editorial pages of a ϲͼ Commercial site must be editorially justifiable
  • When audiences use ϲͼ Online, they need to be confident that our decisions on links and feeds are influenced neither by political or commercial pressures, nor by any personal interests.
  • A link must never be included on the Public Service site or within the editorial content of a commercial site in return for cash, services or any other consideration in kind.
  • An external site which is a candidate for a link should, generally, be relevant to the ϲͼ content from which a link is envisaged; meet the expectations of the likely audience.
  • The producer must check the contents of the external site before adding a link to a ϲͼ page.
  • In order to maintain impartiality, ϲͼ sites which cover matters of controversy or public policy may offer links to external sites which, taken together, represent a reasonable range of views about the subject.
  • For programme support pages, an external link should be justified by the relevance and value of the material to the programme’s viewers and listeners.
  • When linking to any commercial site, great care must be taken to avoid giving the impression that the ϲͼ is endorsing a commercial product or service.
  • Links from individual pages on the Public Service site to the ϲͼ’s Commercial sites are acceptable only when clearly editorially justified.
  • It is likely to be editorially justifiable to link directly to the source of tickets if the event for which the tickets are being sold is a ϲͼ Event. If not, a link to eg the band’s own site would be editorially justifiable, from where a user can click to the ticket agency’s site.
  • Before offering automatically generated links to external sites from ϲͼ content, a number of factors should be considered, including the genre of editorial content, the ability to select from appropriate recognised and reputable sources and how to remove links from specific stories quickly.
  • Pulling third party feeds onto ϲͼ Online pages is more editorially sensitive than linking externally, because users are more likely to expect the feeds to have been through a rigorous editorial examination and to comply with ϲͼ editorial standards.
  • The person responsible for the page on which a feed or embed appears will be responsible for the content from that feed or embed.
  • When we take in content from an external supplier, we should be transparent about this with our users.
  • We should be clear about what our users can do and where they should go if they see a mistake or find something offensive.
  • It should be clear to a casual user that an inbound embed (for example, of video from a social networking site) is not under the editorial control of the ϲͼ and is not primarily the responsibility of the ϲͼ. But we are responsible for deciding what non-ϲͼ content to embed on ϲͼ pages and we should be alert to the possibility of the original content being changed or removed and to rights issues. 

Guidance in full

Part 1: Links 

Part 2: Inbound feeds and embeds 

Scope

This Guidance Note is designed to help you select and manage suitable external links to other sites from ϲͼ Online. It is also designed to help you select and manage suitable inbound feeds and other online sources of third-party content for publication on ϲͼ Online. 

For advice on distribution, including syndication, see Editorial Guidelines Section 16 External Relationships and Financing: Distribution. 

See Editorial Guidelines Section 16 External Relationships and Financing: Distribution  16.3.14 – 16.3.16

Introduction

The ϲͼ’s global reputation is based on its editorial integrity and independence.  Our audiences need to be confident that our decisions are influenced neither by political or commercial pressures, nor by any personal interests. We must not undermine these values by any actions which could bring the ϲͼ into disrepute. 

The Editorial Guidelines state that:

  • our impartiality, editorial integrity and independence must not be compromised by outside interests and arrangements we must maintain independent editorial control over our content
  • we must not give undue prominence to products, services or trade marks, though we can refer to them and credit them where it is editorially justified
  • The ϲͼ will not accept product placement on its UK Public Services, and Public Services must not endorse or promote any other organisation, or its products, services, trade marks, activities or opinions. While our Commercial Services must not promote products, services and trade marks in their content, they can make reference to another organisation, its products, services, trade marks or activities as part of a commercial arrangement. If they do, they must follow the guidelines on product placement, and on advertising and sponsorship which explain that it is not appropriate to make deals with some types of organisation.
  • on air and online credits must be clearly editorially justified
  • (See also Editorial Guidelines Section 14: Independence from External Interests: Introduction 14.1 and Logos and Credits Online 14.3.21

Links to external sites

Whenever producers are creating content on a ϲͼ site, they should actively consider which external websites it may be editorially justifiable to link to.

Editorial justification for linking to external sites

Producers may wish to offer links to external sites for a number of reasons, including:

  • for further relevant information
  • for further background information or other key source material
  • for useful practical information
  • for further informed comment            

A link must never be included on the public service site or within the editorial content of a commercial site in return for cash, services or any other consideration in kind.

All links on the ϲͼ Public Service site or on the editorial pages of a ϲͼ Commercial site must be editorially justifiable and suitable for the intended audience – particularly children.

Links are not acceptable as a form of credit.

Editorial checks

Producers must check the contents of the site which is signposted before adding a link to a ϲͼ page, although responsibility for including the link lies with the relevant editor. 

Where this is practical, we should consider ways to make it easy for users who find broken, stale or inappropriate external ϲͼ links to report these to us so that we can check, update, replace or remove them.  

Disclaimers

Where we publish a list of links we should add the standard disclaimer to the effect that "the ϲͼ is not responsible for the contents of any other sites listed". If the links are to controversial or challenging material, it  may be appropriate to add a specific disclaimer and more information, closer to the links,  even when there are only one or two links on a page. For “in story” links to such material, for example to very sensitive content such as a gruelling account of torture, it may be helpful to alert the user to this, in context, as part of telling the story. 

Links to sites which do not share ϲͼ editorial values

Context is important in deciding whether a link is appropriate and it is often useful to explain why we are offering the link. In some cases we may offer a link to a site which does not share our editorial values, but which offers a useful insight. For example we might link from a current affairs page to the site of a government-run national news agency so that the user can see the precise words used in a government statement.

Controversial content

We must be duly impartial.  ϲͼ sites which cover a controversial or public policy matter may offer links to external sites which, taken together, represent a reasonable range of views about the subject. We should ensure that when we link to third party sites that we take into account any concerns about potential breaches of the law, for example, defamation or incitement to racial hatred.

Where content is likely to cause serious offence to some users and yet there is a strong editorial justification for covering the story, it may be editorially justifiable for the ϲͼ to link to the relevant site rather than to host the content ourselves.

Charities

Links to charity sites have to be based on sensible editorial criteria. If one charity is in the news, it may be appropriate to establish a link to the site of that charity. But we must take care not to promote one charity above another. If we are giving advice or general information about the subject and wish to refer to a charity and there is a range of charities working in the field, we should normally link to the other significant charities working in the field as well. This guidance applies to online links offered by ϲͼ Action Lines.

(See Editorial Guidelines Section 14 : Independence from External Interests: ϲͼ Support Services 14.3.26)

We should also consider where on the charity website we link to – for example it may be appropriate to link to useful sources of information, but not to campaigning or fundraising pages.

Programme Support

For programme support pages, an external link should be justified by the relevance and value of the material to the programme's viewers and listeners. If we give a link to an outside advice agency from a support page, we should give links to a reasonable range of other relevant agencies as well. 

Where a consumer programme reviews a product or service, we should only offer links to the sites of the manufacturers, suppliers or retailers of any goods or services mentioned where strictly editorially justifiable. 

Undue prominence

There must be no undue prominence of products, services or trade marks in our content. 

(See Editorial Guidelines Section 14 : Independence from External Interests: Product Prominence 14.3.1)

Public Services must not endorse or promote any other organisation, or its products, services or trademarks, so great care must be taken when linking to any site in order not to give the impression that the ϲͼ is doing so. 

ϲͼ Public Service sites should not normally link direct to pages whose main purpose is transactional e.g. selling merchandise, downloads or tickets.

See exceptions below for links to buy ϲͼ-related programme content and links to buy tickets for ϲͼ Events. There are some occasions where we may also wish to link directly to a donations page for a ϲͼ charitable appeal.

(See Editorial Guidelines Section 16 External Relationships and Financing: Charities 16.3.43)

If in any doubt, refer to Editorial Policy. 

Links from ϲͼ Public Services to the ϲͼ’s Commercial sites

General points:

Links to buy tickets

ϲͼ programmes and sites regularly cover music concerts and tours. Linking policy to sites where users can buy tickets will depend on the nature of the event.

If it is a ϲͼ mounted or run event (on the Public Services to contribute to the ϲͼ’s Mission and Public Purposes), then a direct link to the source of the tickets is likely to be editorially justifiable.

(See Editorial Guidelines Section 16 External Relationships and Financing  Ticket Sales 16.3.34)

If it is not a ϲͼ mounted or run event (and where for example a ϲͼ network is simply broadcasting a concert organised by someone else) then a direct link to the relevant band’s site is likely to be editorially justifiable, with one more click from there to the ticket agency’s site.

Part 2: Inbound feeds and embeds

Pulling third-party content on to ϲͼ Online pages is more editorially sensitive than linking externally. Following an external link takes you away from the ϲͼ site and users have a chance to adjust their expectations in the light of that journey. But as third party content sits with ϲͼ content on ϲͼ branded pages, users are more likely to expect it to have been through a rigorous editorial examination and to comply with ϲͼ editorial standards before being published on our site.

Editorial responsibility

The person who is editorially responsible for the page on which the feed or embed appears will be responsible for the content from that feed or embed. This principle will apply whether it is a bespoke feed to a single page or a general feed to many pages.

We would not normally embed a live feed of video or text unless we had a contractual relationship with the supplier that provides assurances about the content or we could be otherwise confident that the content is appropriate to be shared on our own platforms.

Transparency

Where we take in content from an external supplier, we should be transparent about it with our users. Attribution should be as close as possible to the content in question.

We should provide a clear and easy route for our users to report a mistake or find offensive or inappropriate content on a feed.

Embeds

Embedded video, for example of a social networking site video player such as YouTube or Vimeo on a ϲͼ page, may be a useful way to display editorially relevant non-ϲͼ content.

Even though the content is not under our control it appears to the audience that it is part of our online content. We should therefore make it clear that the embedded video is from a third party site and give the audience a direct route to report to the relevant editorial team any inappropriate content, such as advertising, that might appear on that video.

Last updated July 2019


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